Shipping policy

Shipping Policy

Thank you for shopping with [STORE NAME]. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing Time

All orders are processed within 1–2 Business Days after payment confirmation.

Orders are processed only on business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been processed and shipped, you will receive a confirmation message with tracking information.

2. Shipping Methods

We work with reliable shipping and courier partners to deliver your orders safely and efficiently.

Shipping methods available may include:

  • Standard shipping

  • Express shipping (if available)

The shipping method used will depend on your location and product availability.

3. Delivery Timeframes

Estimated delivery times are as follows:

  • Domestic Orders (within India): 5–10 Business Days

  • Remote Areas: Delivery may take additional time depending on location.

Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.

4. Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

Typical shipping cost:

Shipping Fee: Free Shipping / ₹99

From time to time, we may offer free shipping promotions, which will be clearly indicated on our website.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.

You can use this tracking number to monitor the delivery status of your order through the courier service or through the Track Order page on our website.

6. Delivery Issues and Delays

While we work hard to ensure timely delivery, there may occasionally be delays due to:

  • Courier service disruptions

  • Weather conditions

  • High demand periods

  • Incorrect shipping information provided by the customer

If your order is significantly delayed, please contact our support team at dukan360shopt@gmail.com and we will assist you as soon as possible.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, delivery may be delayed or returned to us. Additional shipping charges may apply for re-delivery.

8. International Shipping (If Applicable)

Currently, Dukan360 may or may not offer international shipping.

If international shipping is available, delivery times and shipping costs will vary depending on the destination country.

Customers are responsible for any customs duties, taxes, or import fees required by their country.

9. Contact Information

If you have any questions about shipping or your order, please contact us:

Store Name: Dukan360
Email: dukan360shop@gmail.com

Our support team will respond within 1-2 days.